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Pool - Frequently Asked Questions
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| Downloading and installing Play89™ |
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The optimal computer features required to run the Play89™ pool software
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How do I ensure the smoothest play possible?
To play at Play89™ as uninterruptedly as possible, your computer needs to meet the following requirements:
- Processor - Pentium 1.6 GHz
- Free space on your Hard Drive - 32 MB
- RAM - 256 MB
- Operating system* - Windows XP/Vista
- Screen resolution - 800X600 or higher
*We cannot be responsible for software malfunctions on computers running Windows versions earlier than XP.
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Mac users
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Can I play the Play89™ online pool on a Mac?
Unfortunately, our software can only run on Windows at the present moment. You may install Windows on Mac so you can enjoy playing online pool at Play89™. In case your processor is PowerPC (G3, G4 or G5), please click here for more info. In case your processor is Intel, please click here and choose the version, which suits you the most.
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Connection/firewall errors
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When trying to run the Play89™ software, I got prompted to check my internet connection and firewall settings. What should I do?
If your computer is behind a firewall and/or anti-virus software, it might block our program from connecting to the game servers. Thus, it has to be disabled - just right click on the appropriate icon, which is located in the left bottom corner (beside the clock), and select Disable or Exit. You also need to verify that the clock is synchronized with your local time zone.
If you insist on leaving the firewall on, you will need to open ports 6100-6112. Here are the instructions:
1. Go to Start - (Settings -) Control Panel.
2. Click on Windows Firewall (you might need to click on Windows Security Center to find it first).
3. Click the Exceptions tab. Upon doing that, click Add port…
4. A new window with two empty ports will open. Name the server, in Port enter 6100 and finally, mark TCP.
5. Do the same for ports 6101-6112 as well.
Also, what you need to ensure is that your Windows account privileges allow you to install software. Please also try this:
1. In Control Panel, choose User Accounts*.
2. Create an account by clicking on Add… and name it.
3. Click Other and make it an admin account.
4. Restart your computer and log into the account you have just created.
5. Now try installing the Play89™ software again.
*If you are not permitted to use the User Accounts feature, please contact your system administrator for a solution.
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Can't update while program is open
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I have just tried running the Play89™ pool software immediately after closing it and the message I got was "Can't update while program is open" - what to do?
When you exit our pool program, it always takes a few more seconds to finish all the necessary process, even if it looks as if you exited completely. Has this happened, restart your computer. You may also try this:
1. Open Task Manager (press Ctrl+Alt+Del).
2. Choose the Processes tab.
3. Find the Play89™ .exe file and choose End Process Tree after right clicking on the file name.
4. Choose Yes for confirmation.
5. Run the Play89™ software by double clicking the Play89™ icon.
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